All of our products are made by hand with the utmost care and attention to detail and quality, which is why we are proud to offer a lifetime warranty on all leather products. This means that if your leather product needs repair due to craftsmanship or hardware issues, just send it back to us and we’ll repair it.
“Craftsmanship” includes things like sewing and riveting, “Hardware” includes snaps, zippers, studs, buckles and fasteners.
Our products are designed for many years of use, Friday & River is not responsible for wear and tear, misuse – including over conditioning of leather, and therefore those things are not covered under the warranty.
- Contact us here with a detailed description of the repair.
- We will respond as soon as possible and request photos of the item to be repaired.
- Upon determining the repair, we will issue Return Authorization number, and shipping instructions.
We greatly value each of our customers and will do our best to offer extra care and service for each of our leather products.
Non-Leather products, including but not limited to knit goods, beaded bracelets, and apparel, are warrantied against defects in material or workmanship for one year from the date of purchase.
This warranty is valid only with original proof of purchase from an authorized Friday & River dealer. Alteration, misuse or abuse of any Friday & River product will void its warranty. Legal rights under applicable Federal and state law governing the sale of consumer goods are not affected by this warranty.