FAQ

Privacy

Do you share my information when I place an order?
We do not sell or share your information with anyone else. This information is strictly for transaction purposes between you and Friday & River.

Shipping

Do you ship internationally?
Yes we do, please see our Shipping Policy here.

I just ordered an item, how long until it ships?
Due to the custom nature of our products, processing for in-stock items can take up to 2 weeks to ship from F&R. Allow extra time during the holidays.

Warranty

What is your warranty policy?
All of our products are made by hand with the utmost care and attention to detail and quality, which is why we are proud to offer a lifetime warranty on all leather products. This means that if your leather product needs repair due to craftsmanship or hardware issues, just send it back to us and we’ll repair it. This does not include overt abuse or misuse by the owner. Please follow the directions here for returning warranty products.

Other

Can we carry your products in our shop?
We work with a very limited number of retailers, and treat each on a case-by-case basis. For retail inquiries please contact info at fridayandriver dot com.

How do I find out my belt size?
See our instructions on how to measure your belt size here. 

Do you accept returns?

Yes, please see our Return Policy here.

I have a question that I did not find the answer to here, how do I contact you?