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Terms and Conditions

 

All of our products are made by hand in San Diego California. Due to the custom and made-to-order nature of our products, some items may take 2-3 weeks to produce.

We will send a detailed order confirmation with each purchase. It is the customer’s responsibility to insure that all shipping information is accurate. Friday & River™ is not responsible for packages shipped to incorrect addresses provided by the customer.

Friday & River™ may cancel orders at any time for any reason, due to such things as suspicion of fraud, lack of materials, or pricing discrepancies. If we decide to cancel an order your will receive a full refund credited back to your credit card or Paypal account.

International Orders: We ship via USPS Priority Mail Flat Rate.  Friday & River is not responsible for VAT, local taxes or customs charges.

BELTS: Each belt is made to order to your specific size, therefore returns or exchanges are not accepted.

Sales Tax

All orders shipped to California will be subject to 8.75% sales tax.

Payment Methods

We accept major credit cards using Paypal, or Paypal transfer. You do not need to be a Paypal member to use the service as long as you have a valid major credit card. Paypal is on of the safest and easiest ways to pay for goods over the internet.

Shipping

See complete shipping policies here.

Returns

We make each of our products with the utmost care and craftsmanship just for you, and the most important thing to us is that you are happy with your purchase. If you are not completely happy with your purchase you can return it to us within 14 days of receiving the item.

Returned items must be in new unused condition, with the original packaging and tags attached. Returns must be sent with tracking information, and the customer is responsible for all shipping fees associated with the return. The customer is responsible for the package until it arrives at Friday & River.

*Due to custom sizing, belts are not eligible for return or exchange.
*Custom items, such as monogrammed items, are not eligible for return or exchange.

ALL SALES FINAL ON SALE ITEMS

Warranty

All of our products are made by hand with the utmost care and attention to detail and quality, which is why we are proud to offer a lifetime warranty on all leather products. This means that if your leather product needs repair due to craftsmanship or hardware issues, just send it back to us and we’ll repair it. This does not include overt abuse or misuse by the owner. Please follow the directions in the “Returns” section above for returning warranty products.

Defective Merchandise

In the case of defective merchandise, Friday & River will pay for return shipping and either fix the item, offer a refund, or issue store credit for equal value. Customers must still follow the return policy stated above. Defects due to manufacturer fault or customer misuse will be determined at the discretion of Friday & River. Once the customer receives a Return Authorization, they will be sent a shipping label for returning the merchandise.

For additional information contact us anytime at: info at fridayandriver dot com